Last Updated: March 12, 2025

Carrier Connect, LLC, doing business as Carrier Connect ("we," "us," or "our"), operates as a transportation broker under MC-1576167, facilitating the arrangement of transportation services between shippers ("Shippers") and independent motor carriers ("Carriers"). By engaging our services or accessing our website, you agree to the following terms and conditions. Please read them carefully.

1. Nature of Services
Carrier Connect, LLC is a transportation broker, not a motor carrier. We do not own, operate, or control any transportation equipment, nor do we provide transportation services directly. Our role is limited to arranging transportation of freight by connecting Shippers with licensed, independent Carriers. We are not a party to the transportation contract between the Shipper and the Carrier.

2. No Liability for Shipments
Carrier Connect, LLC does not assume any responsibility or liability for loss, damage, delay, or non-delivery of shipments. All such risks and responsibilities remain solely with the Shipper and the Carrier contracted to transport the shipment. Any claims related to loss, damage, delay, or failure to deliver must be resolved directly between the Shipper and the Carrier. We do not guarantee delivery timelines, shipment conditions, or the performance of Carriers.

3. Carrier Responsibility
The Carrier selected to transport a Shipper’s freight is solely responsible for complying with all applicable federal, state, and local laws, including those related to the safe and timely transportation of goods. Carrier Connect, LLC does not inspect, supervise, or control the Carrier’s operations, equipment, or personnel. Shippers are encouraged to verify the Carrier’s licensing, insurance, and compliance independently.

4. Limitation of Liability
To the fullest extent permitted by law, Carrier Connect, LLC shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or related to the arrangement of transportation services, including but not limited to loss of profits, loss of business, or damage to goods. In the event that Carrier Connect, LLC is found liable for any reason, our total liability to any party, whether a Shipper, Carrier, or third party, shall be limited to the amount of the brokerage fee paid to us for the specific transaction in question, or $100, whichever is less.

5. No Warranties
Carrier Connect, LLC provides its services "as is" and makes no warranties, express or implied, regarding the suitability, reliability, or performance of the Carriers we arrange or the outcome of any transportation services. We do not guarantee the availability of Carriers or the successful completion of any shipment.

6. Indemnification
Shippers and Carriers agree to indemnify, defend, and hold harmless Carrier Connect, LLC, its affiliates, officers, employees, and agents from any claims, demands, damages, or costs (including reasonable attorneys’ fees) arising out of or related to the transportation of freight, including but not limited to cargo loss, damage, personal injury, or property damage.

7. Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of Kentucky, without regard to its conflict of law principles. Any disputes arising under these terms shall be resolved exclusively in the state or federal courts located in Louisville, KY.

8. Changes to Terms
Carrier Connect, LLC reserves the right to modify these terms and conditions at any time. Updates will be posted on this website, and the "Last Updated" date will reflect the effective date of the most recent changes. Your continued use of our services after such changes constitutes acceptance of the revised terms.